Terms of Use

1. Acceptance of Terms

By accessing this website, calling our support number, submitting a request, or using our travel assistance services, you agree to these Terms of Use. If you do not agree, please discontinue use of the website and services.

2. Service Overview

Air Assist provides travel-related assistance, including support for flight reservations, flight changes, cancellations, baggage questions, seat selection guidance, and general travel support.

3. Independent Service

Air Assist is an independent travel assistance service. We are not an airline, airport, government authority, or official representative of any airline. We may work with travel partners, service providers, or affiliate networks to support user requests.

4. User Responsibilities

Users are responsible for providing accurate and complete information, including passenger names, travel dates, destinations, contact details, and other booking-related information. Incorrect or incomplete information may affect service delivery.

5. Travel Provider Rules

Flight schedules, fares, baggage policies, cancellation rules, refund eligibility, seat availability, and travel credits are subject to the terms and policies of the relevant airline or travel provider. These policies may change without notice.

6. Fees and Charges

Service fees, partner charges, provider fees, taxes, or other costs may apply depending on the requested service. Users should confirm all applicable costs before proceeding with any transaction or booking-related support.

7. Cancellations and Refunds

Cancellation and refund eligibility depends on provider rules, ticket type, timing, fare conditions, and applicable policies. Air Assist may help users understand options, but final approval is controlled by the relevant airline or travel provider.

8. No Guarantee of Availability

We do not guarantee flight availability, fare availability, booking confirmation, cancellation approval, refund acceptance, seat upgrade availability, schedule accuracy, or travel outcomes.

9. Website Use

Users agree not to misuse this website, submit false information, attempt unauthorized access, interfere with website functionality, use automated scraping tools, or engage in unlawful activities through the website.

10. Third-Party Services

Some services may involve third-party providers. Air Assist is not responsible for third-party actions, delays, cancellations, price changes, policy updates, service interruptions, or decisions made by airlines or travel providers.

11. Intellectual Property

All website content, text, graphics, design elements, layout, branding, and materials are owned by or licensed to Air Assist. Users may not copy, reproduce, modify, distribute, or exploit website content without permission.

12. Limitation of Liability

Air Assist shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from website use, service use, travel provider actions, missed flights, denied boarding, baggage issues, delays, cancellations, or fare changes.

13. Indemnification

Users agree to hold Air Assist harmless from claims, damages, expenses, losses, liabilities, or disputes arising from misuse of services, inaccurate information, violation of these Terms, or violation of applicable laws.

14. Changes to Terms

We may update these Terms of Use at any time. Updated versions will be posted on this page. Continued use of the website or services after updates means users accept the revised Terms.

15. Contact

For questions about these Terms of Use, users may contact Air Assist by calling 1-800-555-1234.