Privacy Policy

1. Introduction

Air Assist respects your privacy and is committed to protecting information shared through our website, phone support, forms, and travel assistance services. By using this website or contacting our team, you agree to the practices described in this Privacy Policy.

2. Information We May Collect

We may collect information that users voluntarily provide while requesting travel-related assistance. This may include:

• Name and contact details
• Phone number and email address
• Departure and destination details
• Preferred travel dates and passenger count
• General flight assistance requirements
• Information shared during calls or customer support communication

3. Automatically Collected Information

When you visit our website, certain technical information may be collected automatically, including IP address, browser type, device type, operating system, referring website, pages viewed, time spent on the website, and general usage activity.

4. How We Use Information

Information may be used to respond to inquiries, provide booking-related assistance, improve customer support, monitor website performance, prevent misuse, maintain service records, and communicate with users regarding requested travel assistance.

5. Call Monitoring and Recording

Calls made to our support number may be monitored or recorded for quality assurance, training, verification, dispute resolution, and service improvement purposes. By calling our support number, you consent to such monitoring where permitted by applicable law.

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, analytics tools, and similar technologies to improve functionality, understand visitor behavior, measure website performance, and enhance user experience. Users may disable cookies through browser settings.

7. Information Sharing

We do not sell personal information. Information may be shared with trusted service providers, travel partners, affiliate networks, technical vendors, payment processors, or legal authorities when necessary to provide services, comply with law, prevent fraud, or protect our rights.

8. Data Security

We use reasonable administrative, technical, and organizational safeguards to protect information from unauthorized access, misuse, loss, or disclosure. However, no internet-based service can guarantee complete security.

9. Data Retention

Information may be retained only as long as reasonably necessary for service delivery, business records, legal compliance, dispute resolution, fraud prevention, or operational improvement.

10. Third-Party Websites

This website may contain links to third-party websites. Air Assist is not responsible for the privacy practices, security standards, content, or policies of external websites.

11. User Choices

Users may choose not to provide certain information. However, doing so may limit our ability to provide travel assistance. Users may also manage cookie preferences through browser settings.

12. Children’s Privacy

Our services are intended for general adult users and are not directed to children. We do not knowingly collect personal information from children. If such information is identified, reasonable steps may be taken to remove it.

13. Policy Updates

This Privacy Policy may be updated from time to time. Updated versions will be posted on this page. Continued use of the website after updates means you accept the revised policy.

14. Contact Us

For privacy-related questions, users may contact Air Assist by calling 1-800-555-1234.